Pinnacli LLC ("Pinnacli," "we," "us," or "our") operates the website pinnacli.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
Personal information you provide directly. When you fill out a form, request an audit, or contact us, we may collect:
- Full name
- Business email address
- Website URL
- Phone number (if provided)
- Company name and job title
- Any other information you voluntarily submit
Information collected automatically. When you browse our website, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Referring URL
- Pages visited and time spent on each page
- Device identifiers
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our website and services
- Process and respond to your inquiries and audit requests
- Send you marketing communications (only with your consent)
- Analyze website usage to improve our content and user experience
- Detect, prevent, and address technical issues or fraudulent activity
- Comply with applicable laws and legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
We may use the following types of cookies:
- Essential cookies: required for the website to function properly
- Analytics cookies: help us understand how visitors interact with our site
- Marketing cookies: used to deliver relevant advertisements
4. Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our clients, including:
- Website hosting providers
- Email marketing platforms
- Analytics services (such as Google Analytics)
- Customer relationship management (CRM) tools
These third parties are contractually obligated to protect your information and may only use it for the purposes we specify.
5. Data Security
We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete or anonymize it.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to opt out of marketing communications
- The right to data portability
8. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell your personal information.
To exercise your rights under the CCPA, contact us at info@pinnacli.com.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this page periodically.
11. Free GEO Audit Tool Data Practices
The tool collects the website or brand name and country you enter. On the second step, it asks for your email and verifies access to that inbox with a one-time code. The verified email receives three free successful checks in a rolling 24-hour period. We store a hashed identifier for quota enforcement and hashed network identifiers for abuse prevention.
We use your email only to send the requested verification code and, after a successful check, a thank-you email with your permanent HTML report link. We will never send promotional emails to this address. Verification does not subscribe you to a newsletter.
The brand or website and selected country are sent to OpenAI to produce the answer. Your email is not sent to OpenAI. Amazon Simple Email Service delivers verification codes and result links. The model uses web search to check public information and includes source links. Its answer may still be inaccurate or incomplete.
Your verification session lasts up to 24 hours. Expired sessions and codes are removed by a scheduled maintenance process; expired codes may remain for up to one additional day for abuse prevention. The delivery address is removed from a completed report's delivery record after the result email has been sent. Failed deliveries remain queued for retry.
Saved reports have permanent links with no automatic expiration. They contain the submitted brand, country, model answer and check time, but do not display your email. Anyone with the link can view the report. Reports are marked noindex, which requests exclusion from search results and is not access control. Do not submit confidential information. To request removal of a report or your personal data, email info@pinnacli.com and include the report link where applicable.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Pinnacli LLC
4148 Gateway, Irvine, CA 92618
Business License #250003877
Email: info@pinnacli.com